Terms and condition
**Privacy Policy**
Please read carefully and understand before using the services we offer.
This privacy statement aims to clarify the personal data we process, why we process it, who receives your data, and how you can exercise your legal rights under the Personal Data Protection Law in the Kingdom of Saudi Arabia ("Personal Data Protection Law").
In this privacy statement, "personal data" means any information that directly identifies you as an individual (such as the combination of your full name and address), or can be used to identify you as an individual (such as a user ID linked to your identity). Similarly, "processing" refers to any operation performed on your personal data, for example, collecting, storing, using, disclosing, or destroying your personal data.
### 1. Who are we and how can you reach us?
We are **ALT** (or **الت**), the Pioneer Commercial Supplies Company, Al-Shaheed, Taif, Saudi Arabia.
Regarding your privacy, we are the ones who decide how and for what purposes your personal data is processed. In data protection language, this makes us what is called a "data controller" (the party responsible for how your personal data is processed).
If you have any questions regarding how your personal data is processed, you can contact us at hmlr991@hotmail.com. If you would like to contact our Data Protection Officer, please reach out to ow20088@hotmail.com.
### 2. What categories of personal data do we process?
When you use our platform, we process the personal data you actively provide, which is collected from your device when you interact with us or obtained from third parties. In general, we will process the following categories of personal data:
- **Account Information**: including your name, email address, password, phone number, country, user ID, language, contact, and other profile settings.
- **Order and Delivery Data**: Including delivery details (for example, delivery address, delivery date and time, and type of receipt), order IDs, order history, product names, and quantities.
- **Location data**: including the address, postal code, city, country, longitude, and latitude.
- **Device Information**: Including device ID, IP address, session information, device configuration settings, operating system, and platform interactions such as items added to the shopping cart and other data obtained through web trackers (such as cookies, SDK packages, and pixels).
- **Payment information**: including debit or credit card information, payment method details, payment amount, recipient details, refund details, and bank receipts.
- **Customer Support Data**: Including the content of your customer support requests, responses from our customer service teams, and attached images.
You can find all the details about how we process your personal data below.
### 3. What do we do with your personal data?
A. When creating an account
- **Creating an Account**: When creating a customer account, we need to process your account data such as your name, email address, phone number, country, and language. Once the account is created, we will assign you a unique user ID. This procedure will allow us to recognize you in our system without the need to use all the information related to your account. This ID cannot be used by any third parties.
The legal basis for this processing is our legitimate interest and your legitimate interest in entering into an agreement regarding the provision of delivery services to you.
- **Managing Your Profile**: You can access your profile at any time to make changes, provide additional information about yourself, or view your previous requests. Your data is also processed to manage your profile, which includes tasks such as ensuring the accuracy of your personal data, processing any modifications you make, and managing any technical issues you may have.
B. When you browse our company's website or platform
- **Cookies and Web Tracking Technologies**: We use web tracking technologies (such as cookies, SDK packages, and pixels) when browsing our platform, whether you are a customer or a visitor. These technologies enable us to facilitate the operation of our platform, improve its performance and security, or understand how our users interact with our platform.
The legal basis for using these technologies is our legitimate interest in maintaining the security of our website and platform.
#### C. When submitting a request
- **Order Processing**: Once you have successfully registered on our platform, you can submit your request. To process the request you submitted on our platform, we need to receive your personal data.
The legal basis for this processing is "the performance of a previous agreement" under the Personal Data Protection Law.
Dr. When we deliver your order
- **Delivery of your order**: Once your order is prepared by the seller, it is handed over to the shipping companies (also called "carriers") responsible for delivering your order.
The legal basis for this processing is "the performance of a previous agreement" under the Personal Data Protection Law.
#### E. When we promote our platform or the vendors' services
- **App notifications / SMS and email newsletters**: We may send you in-app notifications or push notifications, as well as email newsletters or text messages to inform you about new restaurants, offers, and promotions on our platform.
The legal basis for this processing is "consent" under the Personal Data Protection Law.
#### and. When we improve our services
- **User surveys and interviews**: We always aim to improve our services, and your valuable feedback is an important part of this process.
The legal basis for this processing is "consent" under the Personal Data Protection Law.
### 4. Who will receive your data and under what circumstances?
You can trust that within our company, only those employees who need access to your personal data to perform their duties will have it.
1. The information we collect
When using the application, we may collect the following types of information:
Personal information (such as name, phone number, email) when registering or submitting an application.
Geographic location information to display nearby restaurants and deliver orders accurately.
Device information (device type, operating system, device ID).
Usage data (such as the pages you visit within the app, session duration).
2. How to use the information
We use your information for the following purposes:
Processing orders and providing delivery services.
Improving application performance and user experience.
Contacting you to present offers and important notifications.
Compliance with legal requirements.
3. Sharing information
We do not sell your information to any third party. We may share the information with:
Service providers (such as payment services, delivery, technical support).
Legal authorities if required by law.
4. Information protection
We use appropriate security technologies to protect your data from unauthorized access, alteration, disclosure, or destruction.
5. User rights
You have the right to access your data, update it, or request its deletion. You can contact us via email: [Support Email].
6. Changes to the Privacy Policy
We may update this policy from time to time. You will be notified of any significant changes through the app or via email.
7. Contact us
If you have any inquiries regarding the privacy policy, please contact us at:
[ِALT]
Email: [info@altnoor.com]